Connectivity Issue from some locations

We are currently investigating reports of connectivity from certain non-UK locations to our services. The issue is not country specific but does appear to be impacting specific providers in some countries.

At this time we can confirm that the hosted services are working normally but there may be a routing issue at our upstream network provider. We are currently liasing with them in order to resolve this issue as soon as possible.

Further updates will be posted as soon as we have more detailed information.

Posted in Unplanned at April 25th, 2009. 1 Comment.

ADSL Routing issue

ADSL customers are currently experiencing intermittent routing issues which results in some websites being inaccessible. Our upstream provider is investigating.

Posted in Unplanned at January 14th, 2009. No Comments.

Switch

We experienced an issue with a switch early this afternoon that impacted upon the ability to access certain mail servers, webservers and the control panel server. This issue was resolved within 45 minutes and has now been running without issue.

Posted in Unplanned at June 12th, 2007. No Comments.

SMTP

We experienced an issue with the SMTP anti-virus, anti-spam filtering sub-system for the past 20 minutes. The issue has now resolved, all mail sending is now possible

Posted in Unplanned at November 24th, 2006. No Comments.

Control Panel

Access to the control panel has been problematic this afternoon, resulting in an error message being displayed instead of the normal logon prompt. This issue has now been resolved.

Posted in Unplanned at August 9th, 2006. No Comments.