York Networks – System Status

This morning we experienced a system outage due to an issue at our partner’s data centre. We are currently investigating the issue with them and will provide further specific information once we have it.

During the outage our offsite DNS and Mail services ensures that your domain names continue to resolve which allowed our backup MX servers to store inbound mail which now being forwarded to the mailbox servers for collection.

All systems were restored at approximately 09:30.

Thank you for patience with this unplanned incident.

This evening we have implemented a number of upgrades to the Windows hosting MySQL which will offer much improved performance. A combination of hardware upgrades and configuration optimisation have resulted a visible increase in performance.

The following sites will be unavailable today whilst we perform a series of upgrades:

http://www.yorknetworks.com

http://my.yorknetworks.com

http://billing.yorknetworks.com

During the early hours of this morning we experienced outbound mail connectivity issues. They have now been resolved and all queued mail processed. Mail delivery times are now back to normal levels

We experienced a brief disruption to mail flow yesterday for customers using our relay and MX services. Although the outage itself was restricted the impact was felt for a number of hours due to DNS caching. As a result of yesterday’s outage we have replaced the faulty component of the system with both new software and hardware solutions which will enable us to provide the fast and reliable mail services you normally experience.

If you use any of our mailMX, mailRelay or mailFeed services and are experiencing mail flow issues today please raise a ticket with the helpdesk and we will review your individual issue.